It’s always a good practice for customers to check their pockets and bags before submitting their laundry load. This helps ensure that they don’t accidentally leave any personal items, such as money, jewelry, or small valuables, in their clothing. By doing so, customers can prevent the risk of losing items during the laundry process.
As stated in the company’s policy, it is the customer’s responsibility to ensure that their pockets and bags are emptied prior to submitting their laundry load. The company cannot be held responsible for any items that are lost or misplaced if they were not removed beforehand. This policy is typically in place to protect both the customer and the laundry service provider from any disputes or liability regarding lost items.
1. Types of personal information we collect and when it is collected:
Information shared during registration and account creation: When you register as a customer, you will need to provide your phone number. For availing services, additional information such as your name, phone number, email ID, address, and pin code is required.
(a) Information from visitors and participation: Visitors to our Platform may voluntarily submit their name, email address, or other information to learn more about our services, offers, participate in events, or surveys.
(b) Financial and KYC Information: Payment information, including credit/debit card number, UPI ID, billing address, etc., may be collected by secure online payment system. This information is subject to online payment system’s respective privacy policies.
(c) Feedback Data and Other Data: This includes information provided during customer service calls, loyalty program participation, usage of discount codes, and feedback or comments submitted on the Platform.
(d) Information about other people: If you take services or avail offers for someone else, we may collect their names, mobile numbers, email IDs, and addresses with their consent.
(e) Usage data: We collect data on how you interact with our Platform, including screen actions, access dates and times, viewed features or pages, crashes, browser type, and third-party sites or services used before or during your interaction with our Platform.
(f) Device data: Data about the devices used to access our Platform, such as device IP address, unique identifiers, motion data, and mobile network data, are collected.
(h) Information collected through advertisements: When you interact with ads on our Platform, anonymous data regarding your interactions may be collected, analyzed, and stored to deliver targeted advertisements based on your interests.
2. How we use your information:
(a) We use your personal information for legitimate business purposes related to your use of the Platform, including registration, order confirmation, delivery information, customer service, transaction completion, sending administrative information, and personalizing user experience. We may also use the information to understand user behavior, improve Platform content and functionality, and investigate and prosecute potential security breaches. Additionally, we may contact you via email to provide information about products, offers, or changes to this Policy.
(b) When you provide personal information about others, we use it to process deliveries and communicate delivery status, relying on your consent for these limited purposes. Financial and KYC information collected by Payment merchant is used for facilitating payments, and they may contact you if necessary.
(c) We may occasionally send you marketing communications, updates, newsletters, greetings, and information about events and seminars, based on your consent or recruitment request application.
3. Sharing your personal information with third parties:
The Company has measures in place to control access to personal information, limiting it to authorized employees, associates, partners, and field officers. We also enforce strict privacy and confidentiality standards for our third-party service providers. To safeguard the information from loss, misuse, damage, or unauthorized access, we maintain physical, electronic, and procedural safeguards. Our information security program includes specialized technologies like firewalls, testing of services for security and operability, ongoing scanning for known vulnerabilities, implementation of access controls, restriction on the use of external data devices, and regular training for our personnel to stay updated on security practices.
However, we cannot guarantee the privacy of personal information transmitted over the web or those that are not securely transmitted.
4. Regarding your rights over the personal information collected by us:
You have the right to request modifications, deletions, or withdrawal of consent for the use of your personal information. To do so, please send an email to support@REVIVO.in with ‘REMOVE’ mentioned in the subject line. However, please note that deleting or withdrawing consent may result in the inability to use our Platform entirely.
5. Data retention:
We only retain your personal information for as long as necessary to facilitate your smooth and uninterrupted use of the Platform. We do not retain it longer than what is lawful for the intended purpose.
6. Children’s privacy:
Our Platform is not intended for use by children under the age of 18, and we do not knowingly collect personal information from individuals in that age group. If we discover that a child has provided us with personal information, we will take steps to delete that information and terminate the relevant user account.
If you have any concerns or grievances about the processing of your personal information, you can contact us at support@REVIVO.in
Working Hours: Monday to Friday (10:00 – 18:00)
Please note that all email communication with the Company may be monitored to ensure compliance with internal policies and protect our business.
This document is an electronic record generated by a computer system, and it is in accordance with the Information Technology Act, 2000, and its amendments regarding electronic records. No physical or digital signatures are required.